Appointments & Bookings
Do I need a referral to see an optometrist?
No referral is needed – optometrists are primary eye care providers, so you can book directly with us any time.
How far in advance should I book?
We recommend booking 1–2 weeks ahead where possible, especially for weekend or after-school appointments, though we can often fit you in sooner.
Do you offer emergency or same-day appointments?
Yes – if you’re experiencing sudden vision changes, eye pain, or an injury, call us and we’ll do our best to see you the same day.
Costs & Insurance
Is an eye test covered by Medicare?
Most comprehensive eye tests are covered under Medicare for Australian residents with a valid Medicare card.
Do you bulk bill?
Yes, we bulk bill eligible Medicare-covered eye examinations – just bring your Medicare card to your appointment.
Do you accept private health insurance extras cover?
Yes, we accept most major health funds for glasses, contact lenses and out-of-pocket services – bring your membership card and we can process claims on the spot with HICAPS.
Getting Here & First Visit
Where can I park?
Here are some options: Acland Court Car Park: Located a short walk away on 258 Barkly Street / poet’s grove area with around 176 spaces. Belford Street Car Park: Managed by Secure Parking, located at 1 Belford Street, St Kilda Car Park. Street Parking: Available along Acland Street and side streets, but watch out for strict time limits and meter fees.
What should I bring to my first appointment?
Bring your Medicare card, private health insurance card (if applicable), your current glasses or contact lenses, and a list of any medications you’re taking.
How long will my whole visit take, including choosing frames?
A comprehensive eye test takes around 40 minutes; allow extra time afterwards if you would like to look at some frames with our team.
Glasses & Contact Lenses
How long does it take to get new glasses made?
Most glasses are ready within 7 – 10 business days, though this can vary depending on the lens type and frame you choose.
Can I reorder my contact lenses online?
Yes – existing patients can reorder contact lenses online for pickup or delivery. Please see our Reordering Page
What's covered under your frame and lens warranty?
Please see our Promises page.
Do you offer adjustments and repairs for glasses bought elsewhere?
Yes – you can pop in any time and our team will happily adjust or make minor repairs to glasses, regardless of where they were purchased.
General Eye Health
How often should I get my eyes tested?
Every 2 years is standard for healthy adults, though children, older adults, and anyone with diabetes or a family history of eye disease may need more frequent checks.
What are the signs I need an eye test sooner rather than later?
Blurred vision, headaches, eye strain, difficulty seeing at night, or noticeable changes in your vision are all good reasons to book sooner rather than waiting for your next scheduled check.
