Effective as of 1^st of May 2025

1. 1-Year No-Fault Frame Warranty

All spectacle frames purchased from St Kilda Eyecare are eligible for a one-year no-fault replacement warranty.
In the event of accidental breakage or damage within one (1) year of purchase, St Kilda Eyecare will replace the frame with the same model, subject to availability.
If the original frame is no longer available, St Kilda Eyecare will repair the frame free or charge.
Should repair be impractical or impossible. St Kilda Eyecare will offer a replacement frame with either equal value, higher value or lesser value.
If replacement frame is of lesser value, an in-practice credit will be issued, valid for three (3) months from the date of collection.
Where the replacement frame is of greater value, the patient shall pay the difference between the original purchase price and the replacement cost.
The no-fault warranty applies solely to the originally purchased frame and does not extend to any replacement frames issued under this program.
The warranty covers frames only and excludes any prescription lenses dispensed with the frame.
A maximum of one (1) frame replacement per patient per year is permitted within the warranty period.
This warranty excludes safety spectacle.

2. 2-Year Lens Quality Guarantee

All prescription lenses and prescription sunglass lenses supplied by St Kilda Eyecare are covered by a two-year (2) warranty against manufacturing defects, including lens materials and coatings.
The warranty does not cover breakages caused by misuse, mishandling, or accidental damage unrelated to manufacturing defects.
Replacement lenses provided under this warranty do not restart or extend the original warranty period.

If a patient is unable to adapt to their new spectacle lenses within ninety (90) days of collection, St Kilda Eyecare will offer a redesign or replacement of the lenses.
If the replacement lenses are of greater value than the original lenses, the patient is responsible for paying the difference.
This guarantee applies exclusively to products supplied by St Kilda Eyecare.

If a patient’s prescription, as determined by an St Kilda Eyecare optometrist, changes within ninety (90) days of the initial spectacle issue, St Kilda Eyecare will remake the lenses free of charge where the replacement lenses are of equal or lesser value.
Where a higher value lens design is selected, the patient must pay the price difference.
This guarantee applies only to lenses dispensed by St Kilda Eyecare under prescriptions issued by St Kilda Eyecare.
This guarantee excludes lenses designed for myopia control, including but not limited to Hoya MiYOSMART and Rodenstock MyCon lenses.

St Kilda Eyecare provides complimentary lifetime glasses care for all spectacles purchased, including:
- Professional frame adjustments and fittings
- Ultrasonic cleaning of spectacles
- Minor repairs, including the replacement of screws, nose pads.
Lifetime care services are available for the life of the spectacles.

All warranties and guarantees outlined above apply solely to products purchased at St Kilda Eyecare and are non-transferable.
Proof of purchase must be presented to claim any warranty or guarantee services.
St Kilda Eyecare reserves the right to inspect and assess all products before approving any warranty or guarantee claims.
These terms and conditions are subject to change without prior notice at the sole discretion of St Kilda Eyecare.